Frequently Asked Questions

Will SideSwipe work on my mixer?
Each version of the SideSwipe Spatula Mixer Blade is designed to fit the unique dimensions of specific models of single-beater stand mixers. It will only work on the models listed. If your mixer is not listed, you cannot use our product at this time. Please see the chart on Models/ SideSwipe Solution page for specifics.

My mixer is similar to a KitchenAid. Are you sure I can’t use a SideSwipe?
Sorry, but no. You can’t “make SideSwipe work” on other mixer models, even if they appear to be similar.

Do you plan to develop a SideSwipe for hand mixers or double-beater stand mixers?
No. The spatula mixer blade concept cannot be adapted to work on hand mixers or stand mixers with double beaters, such as those offered by Sunbeam and General Electric.

When are your new models coming out?
SideSwipes for the full KitchenAid® line will be available for the holiday season. Please check for specific availability and shipping dates at The SideSwipe Store. You can visit our store by clicking on the Buy Here link in the green bar above, or going directly to www.frutproductsstore.com.

What kinds of recipes can I use the SideSwipe for?
SideSwipe can replace your flat metal beater for all but the very densest recipes. It works well for mashed potatoes and baked goods, including cookies, brownies, quick breads, cakes, and frostings. SideSwipe performs especially well on recipes that use thick, sticky ingredients like peanut butter or cream cheese. SideSwipe offers superior creaming and delivers loftier cakes and frostings. Please note that SideSwipe works faster than your metal beater, so you may need to adjust your mixing time.

Are some recipes too thick for SideSwipe?
Yes, a very few. We all have recipes that cause the mixer to moan, groan, and nearly grind to a halt. You should not use your SideSwipe for these recipes – use your metal beater instead. If your mixer struggles through a new, very thick or dense recipe, please stop using SideSwipe and replace with the flat metal beater that came with your mixer.

What else shouldn’t I use SideSwipe for?
SideSwipe is not appropriate for recipes that use frozen or hard-chilled ingredients, especially high-fat ingredients like butter or peanut butter. SideSwipe will not perform well and damage to the beater or mixer could result. Butter, peanut butter, cream cheese and shortenings should be room temperature/softened for best results.

Will I need to adjust my mixing time with SideSwipe?
Yes. You will find that SideSwipe mixes your batters quite a bit faster, so you may need to adjust your mixing time to prevent overmixing. We recommend that you check for the desired consistency about halfway through the recipe’s stated mixing time. Continue to monitor the progress until you get the result you want. This is most critical after adding flour, when overbeating can cause a tough end result in some recipes. You’ll get a feel for how much faster SideSwipe works after you use it a few times.

Should I change the speeds I use with SideSwipe?
Yes. Not only is SideSwipe faster, but it works more efficiently at slower speeds than your metal beater. We recommend that you reduce your speed by about two levels for each mixing activity. This is especially important when adding lightweight dry ingredients. The bowl contact can cause ingredients to form a “cloud” over the bowl. Add ingredients slowly a bit at a time on STIR or your mixer’s slowest speed. It is fine to cream butter/shortening at higher speeds, but, again, you may find that lower speeds work just as well and reduces splattering.

Will I need to adjust my mixer for SideSwipe?
We recommend that everyone who buys SideSwipe KTH-1 for KitchenAid’s tilt-head models raise the beater position on their mixer before using SideSwipe. Instructions are included with the product and will be featured on this website soon. This step is especially important for older mixers; those with a lot of “miles” on them; for people whose beaters are adjusted so they scrape the bottom of the bowl; and those whose original beaters have worn or peeling paint. This simple adjustment will help you achieve a better fit and can reduce the wobbling/vibration some users experience with SideSwipe. We base our adjustment instructions on KitchenAid guidelines. The adjustment will not affect the performance of most other mixer attachments.

Can I put SideSwipe in the dishwasher?
Yes, SideSwipe can be washed safely on the top rack of your dishwasher (we recommend a low-heat setting). Please wash away from knives and other sharp objects, as they can damage your mixer blade.

Can SideSwipe damage my mixer?
No. SideSwipe connects to your stand mixer the same way as your original blade, and the motor needs to work only a little bit harder because of increased friction on the bowl. In our tests with various batters, SideSwipe increased the work of the motor between 10 and 20 percent. The strain is three to four times less than when you make bread dough using the hook, and is far below the manufacturer’s total wattage rating.

 

PURCHASING

Can I buy the SideSwipe in a store in my area?
SideSwipe is currently available only at The SideSwipe Store, which you can visit by clicking the Buy Now link at the top of the page or by going directly to www.frutproductsstore.com. We will have additional distribution outlets for the 2008 holiday season. Check our website for more information in December.

I live in Canada. Do you have a distributor here?
We are working to set up a distributor in Canada later this fall. To be notified when we have an arrangement, please email us at customerservice@frutproducts.com.

What is your return policy?
You have 30 days from the date of purchase to return your order. To make a return, you must contact our Customer Service Department by email to receive a Return Authorization number (customerservice@frutproducts.com). Returns must arrive within 10 days of the authorization, and should be shipped insured. Refunds or store credit will be issued, less shipping and handling charges, which are not refundable. We reserve the right to impose restocking fees or refuse to issue a refund for heavily used or abused products. Exchanges for defective product will be shipped free of charge.

Do you have a holiday return policy?
Orders placed after November 15, 2008 may be returned for an exchange or a refund until January 5, 2009. Gifts may be returned for a refund to the credit card of the purchaser or for a store credit/gift certificate. Refunds and store credits are issued for the cost of the product only. Shipping and handling charges are not refundable.

What is your warranty?
Frūt LLC warrants the SideSwipe spatula mixer blade to be free of defects in materials and workmanship for a period of 90 days from date of purchase. This warranty is VOID if the blade is abused; is used for a non-approved purpose; if used for commercial purposes; for damage incurred while in transit; or if the SideSwipe has been tampered with. This warranty provides no coverage for damage to your mixer. For a replacement blade, contact us by email at customerservice@frutproducts.com to obtain a Return Authorization number and instructions.

Is my credit card data secure?
Our shopping cart meets or exceeds all security standards for e-commerce. Volusion SSL provides state-of-the-art encryption of your data, and our ordering system is protected by Authorize.net, which secures credit transactions for more than 185,000 retailers.

Can I order SideSwipe by mail?
We understand that some people are nervous about using a credit card online, so we make it possible to place an order by mail. Follow the instructions below. You may also request that an order form be mailed to you.

For all mail orders: Please send an order listing the products and quantities you need, your email address, a shipping address, and a phone number where we can reach you if we have questions.

To pay by cashier’s check/money order: Calculate the total including shipping and tax in the shopping cart. Make payable to Frut LLC.
By credit card: Please include your billing address (must match the address where your statements are mailed), your credit card number (with expiration date and security code from the signature bar or PIN number).

Mail to: Frut LLC, P.O. Box 2490, Westerville OH 43086. Orders placed by mail for currently-available products will be processed within 3-4 business days.

Can I order SideSwipe by phone?
Do You have an 800 number?
Sorry, you can’t contact us by phone. We are a small business, and don’t have the staff to promptly answer inquiries we receive from across the country and across the globe. We don’t want to farm out our calls to a less-informed, call center so we provide customer service through our email system. We answer all our emails as quickly as we can Monday through Friday from 9 am to 5 pm Eastern Time (and on some weekends and evenings). This system allows us to answer your concerns promply and completely, without the frustration of hold times, voicemail, and canned messages.

 

SHIPPING POLICIES

We are committed to providing our customers quick, accurate shipping services at the most economical price.

Standard Order Processing
In-stock product is usually shipped within 2 business days via US Postal Service Priority Mail. Transportation time is typically 2-3 days. Customers will receive an email confirmation when the order is placed and a second when the order is shipped. Customers will also receive a separate email from USPS which includes a tracking number and information. From time to time we may offer FREE 7-Day shipping in addition to our standard shipping. Check The SideSwipe Store for current promotions (Buy Here link at top of page).

Express Orders
Express orders received weekdays by 12 noon Eastern time will go out the same day via USPS Express Mail. Express orders received after noon, placed on the weekends, or on postal holidays, will be shipped the following business day. Express Mail guarantees overnight shipping to most locations in the continental United States. If you are close to the cut-off time, please send an email to notify us of your order.

Backorders
If an item is out of stock, you will be notified at the time you place your order. At that time, you will be given the option of placing your order as a backorder, which can be held in our database up to 29 days. If one or more if your items is out of stock when you place the order, we will not ship the order until all items are in stock. Please contact us if you would like to make other shipping arrangements.

Split Shipments
If one or more if your items is out of stock when you place an order, we will not ship until all items are in stock. Please contact us if you would like to make other shipping arrangements. We can only ship to one address per order. If you are shipping to multiple locations, you will need to place orders for each destination. Separate shipping fees will apply.

Shipping and Handling Charges
Shipping and handling charges are based on the number of mixer blades you purchase. Rates are figured automatically in the shopping cart. Free and discounted shipping promotions are offered several times a year. Check The SideSwipe Store for current promotions (Buy Here link at top of page).